+1 888.282.2105
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hello@civilspace.com
+1 888.282.2105
FREQUENTLY ASKED QUESTIONS
About our products
Who designs your furniture?
We collaborate with forward-thinking designers who do not simply design for now – but design for life. Rooted in Scandinavian design traditions, they work to achieve the optimal synergy between form and function. Our designers push boundaries to create circular solutions.
Where is your furniture made?
Our furniture is made in Europe. We work with workshops and factories that have perfected their skills through decades. Their know-how and commitment to excellence is unparalleled. Traditional craftsmanship is combined with the latest technological advances to ensure extreme durability. Most of our wood work is done in Italy, metal work in Sweden and upholstery in Denmark and Italy.
What kind of materials is your furniture made of?
The selection and investment in materials is what sets quality furniture apart. We make no compromise on materials. Our woods, fabrics, leathers, glass - many of which are custom made for our collections - meet the highest standards. We strive to use sustainable materials to minimize our impact on the environment. And promise to continue to push the boundaries for sustainable materials that fit into our philosophy of eco-living through innovation.
Can your furniture be customized?
Yes. We built artisanal modularity into several of our collections so that you can make it fit your needs. On our website you'll find compositions that should meet most needs. Please contact us at +1 888.282.2105 if you're looking for other compositions and we will work with you to find the perfect solution.
Do I need to assemble the furniture?
Some of our furniture requires basic assembly. We do invest significant time and effort in engineering solutions that make our furniture easy to assemble.
How do I take care of my furniture?
Our furniture is built to last. To make your furniture look at its best every day we recommend that you follow our simple care instructions here.
What kind of warranty do you have?
Our warranty covers manufacturing defects for 5 years from the date you receive the product. The warranty covers replacement or repair of unusable or defective parts free of charge, during the warranty period. Click here for more information about our warranty.
How sustainable is your furniture?
Our key focus is to design furniture so that every part can be replaced if at some point it breaks. This requires high degree of innovation in design and engineering. We have products that has taken us more than 3 years to develop and others that we have not brought to market since we could not achieve our goals. Then we strive to build our furniture using sustainable materials that can also be recycled after the usable lifespan of the product. We also offset all the carbon emissions from transportation etc. Click here for more info about our sustainability programs.
Do you have a showroom?
We do not have permanent showrooms. We do offer virtual tours where one of our team members will show you our furniture and answer questions. Some times we do pop-up events so please reach out if you're interested and want to know if we have plans in your location. We do offer 30-day returns in case you're not feeling it.
Before I order
How do I know your furniture is right for me?
We work with award-winning designers to achieve furniture with exceptional comfort and functionality. We also strive to provide as much information as possible on our website. If you still have more questions or want to see the product in use please book a virtual tour with one of our team members. Our return rates are among the lowest in the industry. If for some reason you're not feeling it, you have 30 days to return the product.
How accurate are the finish colors on your website?
We do our best to make sure our photos show accurate colors. However, the color you will see on your screen or printer depends on technicalities outside of our control. Therefore we do recommend you order free swatches before you order your furniture.
Can I get swatches before I order?
Yes. We fully understand that you want to see the actual finish color and texture before you order. You can order swatches on our website at any time.
Can I buy Civil products anywhere else?
Our furniture is sold exclusively through civilspace.com. This is how we avoid high markups through retail stores or agents so you get the best possible value every time you make a purchase at civilspace.com.
Do you offer special conditions for the trade?
Yes. Design professionals are an important part of our community. Please click here to learn more about our trade program.
Orders & payment
How do I place my order?
Place your order 24/7 at civilspace.com. Or speak with our customer service team that's there to help you by calling +1 888.634.7250 Monday–Friday, 9 am–6 pm Eastern Time. You will always receive an order confirmation by email. If you have not received your confirmation within an hour please contact us and we'll sort it out.
We do deliver worldwide. For international orders outside of the U.S. please contact us at hello@civilspace.com or +1 212.282.2105.
How can I change or cancel my order?
We process Quick Ship orders in less than 48 hours. If you need to change or cancel your order please call us at +1 888.634.7250 Monday–Friday, 9 am–6 pm Eastern Time. We'll do our best to accommodate changes before the order has shipped. If you cancel in time, a full refund will be issued. Click here for more shipping info.
Which payment options do you offer?
We accept all major credit cards including Visa, Mastercard, American Express and Discover. All orders are billed in US dollars.
Do you charge sales tax?
We do not charge U.S. sales tax with the exception of orders shipping to New York and New Jersey. Civil is not responsible for each individual state's sales tax reporting laws as it relates to online purchases. We encourage you to check your state's tax regulations before you place your order.
When is my credit card charged?
The full order amount will be charged when you place your order.
Shipping, Delivery & Assembly
How much does shipping cost?
Shipping costs varies depending on the type of product you order and preferred shipping method. The cost will be added during your checkout, before you submit your order. Please click here for a general overview of shipping costs.
When can I expect my order?
You will find the estimated delivery time on the product page. We will send another email or call you with information about the specific delivery date and time window, depending on your chosen shipping method. If you live in New York City, Los Angeles or Miami you can also choose White Glove delivery.
Quick Ship products leave our warehouse in 24-48 hours after you place the order. Your order will arrive in 2-10 business days depending on your chosen shipping method and location. Remote areas might take longer time. Our pre-order pieces that are made in our Italian factories will ship from our U.S. warehouse approximately 12 weeks after you place the order.
Contact us if you need shipping to Alaska, Hawaii or Puerto Rico. Also contact us if you need your product sooner and we'll work with you on expedited shipping alternatives. Please click here for more details on shipping.
How can I check my order status?
You can check the status of your order at any time through our shipping partner's website or customer contact center. You'll find contact details in your order confirmation email. You're also welcome to email us at hello@civilspace.com or call us at +1 888.634.7250 for the latest status.
Do I need to keep my shipping box(es)?
We highly recommend that you keep the shipping box(es) for 30 days in case you decide you want to return your product. If you don't have your shipping box we will not be able to accept returns.
What if I have an issue with assembly?
Make sure you follow our assembly instructions. If you don't have the instruction or run into issues during assembly please contact us at +1 888.634.7250 or hello@civilspace.com. Make sure to have your order number or product number ready.
What if my building requires a COI for delivery?
If you ordered in-house delivery or White Glove service there is a chance your building will require a Certificate of Insurance (CIO). If you live in a doorman building you should confirm with them before delivery. Please email the COI to hello@civilspace.com along with your order number ahead of delivery.
Do you ship internationally?
Yes, we ship worldwide. If you live outside of the U.S. please email us at hello@civilspace.com or call us at +1 212.634.7250.
Returns, Damages & Refunds
Can I exchange or return my order?
We offer 30-day returns or exchanges for all our products. If you’re not feeling it, we’ll simply give you a merchandise credit or money back. Any state taxes charged for your order will be refunded in accordance with state and local laws. You will not be refunded the original delivery cost or return shipping charges. Custom made products cannot be exchanged or returned. Please click here for a full view of our return policy.
How do I return my order?
Contact our customer service by phone +1 888.634.7250 or email us at hello@civilspace.com to get your return authorization. We will ask you to share your order number as proof of purchase for a refund. You must initiate shipment no later than 10 business days after you receive your return authorization.
When will I receive my refund?
We will process your refund request and issue the refund back to your credit card within 10 business days. It might take up to 5 business days more for the credit to appear in your account.
What if parts are missing or damaged?
Make sure you inspect your order at delivery. If you receive a damaged or defect product, or there are missing parts, make sure to specify this on the form you'll be asked to sign at delivery. To make sure we fix the issue as soon as possible we also ask you to send us an email at hello@civilspace.com. Please include a picture of the damage or defect and your order number.
Website & Accounts
Is your website secure?
Yes. Your credit card information is processed using the same 256-bit encryption and physical security that banks use. Your personal data including credit card information and sign-in information are stored in encrypted format at all times. Please click here for our full privacy policy.
Do I need an account to shop?
No. You can always choose to do a guest check out. If you decide to open an account later and want to link your previous orders to your account this is possible. Just send an email to hello@civilspace.com with your email address connected to your Civil account along with the order number you wish to add, and we will link the order to your account.
Why should I get a Civil account?
There are several benefits of signing up for an account. You'll receive exclusive offers and will be the first to know about limited editions, new products and anything else we're up to!
How do I change my email?
Just log into your account on civilspace.com and update your email right there.
How can I be removed from your mailing list?
You can click the "Unsubscribe" link at the bottom of any of our newsletters. Or send an email to hello@civilspace.com with your email address written in the body of the message along with a short note that you'd like to be removed.
Our company
Who's behind Civil?
Civil was founded by Kristoffer Vestre who is third generation Norwegian furniture maker. Both his grandfathers started to craft furniture in the 1950s. Design, quality and respect for nature have been instrumental since the beginning. Click here to read more about us.
Where are you located?
Our U.S. Headquarter is located at 175 Varick street in Soho, Manhattan. We love to talk about design, craftsmanship and circular solutions. You're always welcome to stop by. Just give us a heads up so we can make sure someone is there to welcome you.
What is unique about Civil?
We're on a journey to change the way people think about their furniture - from disposable or unaffordable to a loved and continuous fixture in their life. Our goal is not to sell the cheapest product possible. But to sell the best product at a fair price. We do this by selling furniture directly from our workshops as well as pushing our margins lower than most. In our push towards circular solutions we also guarantee that spare parts for all our products will be available for life through our Furniture for Life program.
Do you have a press inquiry?
We'd love to talk. Please email us at press@civilspace.com.